Terms and Conditions
1. GENERAL INFORMATION
This webshop (the "Webshop") is provided by Olino A/S, Peder Skrams Vej 11A, 5220 Odense SØ, Denmark, VAT/CVR: 34364613, Tel: +4566156133, email: olino@olino.dk. If you experience problems with your order on the Website or the general use of the Website, please contact our Customer Service:
Email: olino@olino.dk
Telephone: +4566156133 (Monday to Thursday 8-16 and Friday 8-13)
Ordinary mail:
Olino A/S
Peder Skrams Vej 11A
5220 Odense SØ
Denmark
If you do not understand parts of the Terms and Conditions, we recommend that you contact our Customer Service before you start shopping on the Website.
IMPORTANT NOTICE
READ THE TERMS AND CONDITIONS CAREFULLY BEFORE YOUR ORDER GOODS FROM olinouniforms.com.
These terms and conditions (the "Terms and Conditions") apply when you order or buy goods on the Webshop. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of the Webshop, any reference to "we", "us" or "our" means Olino A/S.
If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Webshop.
Ordering
The online shop is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.
An order placed on a public holiday or during the weekend will be processed on the following business day.
You must be at least 18 years old to purchase goods on the Website and possess a valid payment card that is accepted by us. If you are under the age of 18, you must have a legal basis for entering into a contract with us.
To shop at B2B conditions you must be a registered business with a valid VAT number and create a login to the webshop.
To shop at B2C conditions you must purchase goods on the website as a Guest.
We can only process your order if the delivery address is a residential address or a business address in one of the countries specified in section 3 "Prices and delivery". We do not deliver to PO boxes.
Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
- Your payment details are incorrect or cannot be verified
- Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
- There is an inadvertent error on the Website, such as a payment error or the like
- Only B2B: We have reasons to believe that you are not a registered business.
Contracts can only be concluded on the Website. We do not process orders made in emails, letters or faxes.
At what point in the ordering process are you bound by your order?
Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.
When you click "Order and pay" and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under "Right of withdrawal".
Please contact our Customer Service if you made a mistake while placing your order.
You will receive an email confirming your order.
After the conclusion of the contract, the provisions on withdrawal apply, see below.
Language of the Contract
This Contract may only be concluded in English.
Access to the Contract
You will receive a confirmation of the content of the contract by email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well. Please read more under "My orders".
Measures against fraud
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
2. MEANS OF PAYMENT
We accept the following means of payment:
Mastercard
Visa
Apple Pay
CVV (Credit Card Verification Number)
If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
Reservation of the purchase amount
When you use a Visa or MasterCard, the amount is automatically reserved on your account once you have approved the payment. If you subsequently regret your purchase, the reservation will be released as soon as possible. It is the provider of your payment card that decides whether the amount is reserved on your account, already when you approve the payment at olinouniforms.com It is also the provider who decides when a reserved amount is released again if the purchase is cancelled. We refer to the agreement with your card issuer for further information.
Payment procedure
Once your goods are ready for delivery, your payment will be debited on the selected payment service.
3. PRICES AND DELIVERY
For B2C customers all the listed prices for goods, delivery costs and other costs include value-added taxes.
For B2B customers all the listed prices for goods, delivery costs and other costs exclude value-added taxes.
Costs relating to delivery, freight or postage may vary and are added to each order.
Currency
The prices on the Website are in the currency clearly indicated.
Please note that a change of country of delivery may influence customs and handling fees.
Delivery
We deliver to the following countries:
Countries within the EU, NO and CH
Delivery for UK requires the following information:
- EORI No. (only B2B customers)
- Name of contact person
- E-mail address
- Phone number
Delivery Terms
We only deliver to residential and business addresses within the EU, UK, NO and CH. No deliveries to PO boxes.
| Country | Free delivery for orders exceeded (VAT incl.) | Delivery fee (VAT incl.) | Carrier |
| EU | EUR 175,- | EUR 20,75 | GLS |
| NO | NOK 2000,- | NOK 233,50 | FedEx/TNT |
| UK | EUR 250,- | EUR 34,50 | FedEx/TNT |
| CH | EUR 250,- | EUR 34,50 | FedEx/TNT |
Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and carrier used.
The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, colleague, receptionist, etc.) may sign for the receipt with binding effect on you according to carrier procedures.
Delivery by carrier indicated during check out to parcel shop or delivery address.
The carrier will usually keep the goods for up to 7 days before returning them to us as undelivered.
Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us.
Separate deliveries
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
4. RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract without giving any reason within 14 days.
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
In case of a contract relating to multiple goods ordered in one order and delivered sepa-rately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you ac-quires physical possession of the last good.
In case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.
To exercise the right of withdrawal, you must inform us at olino@olino.dk, about your decision to withdraw from the contract by an unequivocal statement by email). You can download and use the standard withdrawal.
The withdrawal deadline is met if you send your notice of withdrawal before the with-drawal period has expired.
Please be aware that garments made or altered specially for you, cannot be returned.
5. RETURN AND REFUND POLICY
If you are not entirely satisfied with the item(s) that you purchased in our webshop, we are here to help.
Before making a return
Contact our Customer Service at tel. +45 6615 6133 or e-mail olino@olino.dk.
Please provide your order or invoice number when contacting our customer service and notify if you want a refund or a replacement of the item.
Our Customer Service will provide you with a Sales Return Order (SRO) number for the return.
NB Remember that garments made or altered specially for you, cannot be returned.
Making a return
Fill out the Return slip and send it along with the item – download the Return Slip here or ask for it at our Customer Service.
Return the item in the original packaging and the item must be unused and in the same condition as received. If not we reserve the right to deduct 30% from the sale price. We do not take items back that are specially customized for you.
You have 14 calendar days to return an item from the date you received it
Return freight
For defective goods or wrong items compared to the ordered, Olino will arrange the freight and cover the freight cost.
or
If you change your mind, about an item or size, simply book at pickup of the package at your local freight service provider and they will charge you the freight cost. You can also contact Olino, if you need any help with the return freight.
Return address: Olino A/S, Peder Skrams Vej 11A, 5220 Odense SØ, Denmark
Olino A/S will only cover delivery costs, that are cleared with our Customer Service.
Refund and replacement
When we have received your item, we will inspect it.
Have you returned defective goods or wrong items and your return has been approved – Olino will send you a new item or refund you the purchase price to your credit card as per your choice.
or
Have you changed your mind and returned an item or want to change size and your return has been approved – Olino will refund you the purchase price of the item to your credit card. If you need another size you can make a new order in our webshop.
When refunding you will receive your payment as per your card issuer’s policies.
If you have any questions on how to return your item, please contact our Customer Service. They will be happy to help.
6. OTHER MATTERS
Updating the webshop
We do our best to update the Webshop and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.
Force Majeure
We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.
The completeness of the contract
These Terms and Conditions constitute the complete terms of the contract between us.
Invalidity
If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.
Assignment
We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
Privacy Policy
We treat your personal data confidentially. Please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of the Website in general.
Credit Card Information
When you shop on olinouniforms.com, your credit card information is processed by Nets, which is a secure payment gateway for Visa and MasterCard/Eurocard. All data is processed in accordance with EU legislation and industry standards.
Right to complain
In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone, email or ordinary mail. You can find our contact information under "General information" above.
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: https://ec.europa.eu/consumers/odr/ When submitting the complaint, you must state our email address olino@olino.dk
Choice of law and jurisdiction
Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark.
November 2024